Warranty you don't need a lawyer to read.
Every Stellar Upgrades install is backed by real, written coverage — from manufacturers and from us. Including a lifetime leak-proof warranty on every roof penetration we touch. Here's exactly what's covered, for how long, and what to do if something goes wrong.
Warranty matters more than price.
Solar is a 30-year decision. The company that installed it needs to still be around in year 25 to actually stand behind the work. That's the part most homeowners don't think about when they're comparing quotes side by side.
Stellar Upgrades has been operating in Alberta since 2018. 500+ completed installs, 5.0 Google rating, 100% in-house crews with no subcontracted labour. We're not going anywhere. A warranty only matters if the company behind it is still there to honour it.
This page lays out every layer of coverage you get with our installs — equipment, workmanship, leak-proof, production — and exactly what happens if something goes wrong.
Tier-1 gear. Tier-1 coverage.
We only install equipment we'd put on our own homes. Every product below is a Tier-1 manufacturer with real, written warranty terms. See our full equipment specs for technical details.
LONGi Panels
Residential roof installs use Hi-MO 7 500W. Farm and ground-mount installs use Hi-MO X10 650W (HPBC 2.0 cell technology). Both carry identical coverage: 30-year linear performance warranty (≥87.4% output at year 30) and 15-year product warranty. World's largest solar manufacturer, Tier-1 Bloomberg rated.
APsystems DS3 Microinverters
Panel-level monitoring via EMA app for the life of the system. We install microinverters — never string inverters — so each panel operates independently.
EP Cube Battery
70% capacity retention guaranteed at year 10. Covers residential installations with daily cycling use. See full battery specs.
Wallbox Pulsar Plus
Covers the EV charger unit itself. Wallbox-certified installer — our installs meet all manufacturer requirements for warranty validity. See EV charger options.
5-year standard. 10-year Premium.
Workmanship warranty is the one most installers quietly shortchange. A 1-year or 2-year is common. 5 years is strong. 10 years means we stand behind what our crew did on your roof a decade later. Jordan, our Red Seal Master Electrician, personally inspects or leads every install.
Standard
- Racking and mounting hardware installation
- Wiring, conduit, and disconnects
- Inverter and microinverter mounting
- Interconnect and meter base work
- All labour performed by our electricians
- Master Electrician sign-off before PTO
Premium
- Everything included in the standard tier
- Workmanship coverage extended to 10 years
- Double the industry standard in Alberta
- Priority service scheduling for any issues
- Available as an upgrade at quote stage
- Ask your consultant during the assessment
Who does the work: Jordan Walsh, Red Seal Master Electrician, personally inspects or leads every install. 100% in-house crews — we never subcontract labour. Every project is signed off by a Master Electrician before Permission to Operate (PTO).
If there's a workmanship issue: one call to (780) 200-5265 gets a Stellar electrician to the site. No third-party claims. No sub-contractor finger-pointing.
Lifetime leak-proof warranty on every roof penetration we touch.
Every Stellar install — standard and Premium — comes with this coverage. If a leak ever happens at a mounting point we installed, we come back and fix it. No time limit. No fine print. Year 5, year 15, year 25 — same promise.
We can offer this because of three things: the product we use, the crew we train, and our track record. Our roof-penetration failure rate across 500+ installs is effectively zero. Most installers can't make this promise because they cut corners on flashing or use generic lag screws without proper sealing.
The product
RT-MINI II self-flashing mounts by Yanegiken. AlphaSeal® butyl flashing. ICC-ESR 3575 certified. 100% waterproof. No pilot holes required. 40+ years of Japanese roofing R&D behind the product.
The commitment
If a leak occurs at a mounting point we installed — even in year 15 or year 25 — one call brings us back to diagnose and repair the penetration at no cost.
What's included
Every mounting point we drill, every flashing we install, every sealant we apply. Covers roof penetrations specifically performed by our crew during solar install.
What's not
Leaks from unrelated roof damage: hail, tree branches, shingle failure away from our mounts, ice dams, pre-existing damage. If it's not from our work, it's not our fix — but we'll still come assess it for free.
What about the roof structurally?
For roofs older than ~15 years or showing visible wear, we recommend re-shingling before install. This is part of why we decline roughly 10% of assessments — if your roof is near end-of-life, doing solar first forces an expensive re-install later when you need to re-shingle.
Our assessment always includes an honest conversation about your roof's remaining life. If we think you should re-shingle first, we'll tell you. We'd rather lose the sale than sell you something that will cost you twice.
Important distinction: the lifetime leak-proof warranty applies to our mounting points specifically, not to the roof itself. If your shingles fail in year 20 from age, that's a roofing issue, not our penetration. Homeowner insurance handles hail, storm, and shingle failure — not us.
Your system will produce what we said it would.
Your system will produce within the modelled range we provide in your proposal — typically ±5%. If year-one production falls more than 10% below our projection and nothing has changed (no new shading from trees, no panel damage from weather events), we investigate and fix the underperformance at no cost.
This is only possible because we design conservatively. We'd rather under-promise and over-deliver than inflate numbers to win the quote. Every proposal you get from Stellar includes a 30-year financial projection with adjustable rate assumptions — so you can see exactly what we're promising, and exactly what happens if electricity rates go up or down.
If something breaks, here's what happens.
Claims handling is where most installers fall apart. Here's our process. It takes one call to (780) 200-5265 to kick off.
Contact us.
Call (780) 200-5265 or email info@stellarupgrades.ca. One number. One inbox. No call tree.
We diagnose remotely first.
Panel-level monitoring via the EMA app means we can often identify the exact failed component without a truck roll. Saves you time. Saves us time. Gets your system back online faster.
Site visit scheduled.
If we need to come out, we schedule within 5 business days for non-emergency issues. 24-48 hours for outages. Our crew, not a third-party service company.
We handle manufacturer claims.
Warranty paperwork with LONGi, APsystems, EP Cube, or Wallbox — we submit it all. You never call the manufacturer. You never chase an RMA.
Replacement and re-install.
We install the new component. Labour is covered under your workmanship warranty window. Equipment is covered by the manufacturer. You don't pay out of pocket for anything inside the coverage period.
What's not covered.
Being honest about the edges of coverage matters more than inflating what we promise. Here's what our warranty does not include:
Warranty FAQ.
What happens to my warranty if Stellar Upgrades closes?
Manufacturer warranties (LONGi, APsystems, EP Cube, Wallbox) are issued by the manufacturers directly and remain valid regardless of our operational status. These cover the largest dollar value of your system — panels, microinverters, battery, EV charger.
Our workmanship and leak-proof warranty is backed by Stellar Upgrades as the installing contractor. We've been operating since 2018 with zero plans to go anywhere — Jordan is a Red Seal Master Electrician with a 30+ year career ahead of him, and we're building this company for the long run.
Does the warranty transfer if I sell my home?
Yes. Both the manufacturer warranties and our workmanship/leak-proof coverage transfer to the new homeowner automatically. Solar is a selling feature — studies show homes with solar sell faster and at higher prices. The warranty transferring makes it even more attractive to buyers.
The new owner should contact us after closing so we have their info on file for any future claims.
Is the warranty registered with the manufacturer automatically?
Yes. We handle all manufacturer warranty registrations as part of the install process. You don't need to fill out forms, send serial numbers, or activate anything. Everything is registered with LONGi, APsystems, EP Cube, and Wallbox within days of PTO (Permission to Operate).
What if LONGi or APsystems goes out of business?
Tier-1 manufacturers like LONGi (the world's largest solar manufacturer) and APsystems are structurally unlikely to fail within a warranty period. That said, no business is guaranteed forever. If a manufacturer exits the market, the industry norm is for a successor company to acquire warranty obligations, or for distributor-side warranty pools to continue coverage.
In the unlikely event a component fails after a manufacturer closes and no successor exists, we'd work with you on a replacement at our cost — this is part of why we only install Tier-1 brands with strong financial backing.
What's the difference between the standard 5-year and 10-year Premium workmanship warranty?
Every Stellar install includes a 5-year workmanship warranty as standard — covering all labour our electricians performed (racking, wiring, conduit, mounting, interconnect). The Premium package extends this to 10 years.
Premium is available as an upgrade at quote stage — ask your Stellar consultant during the assessment. Both standard and Premium include the lifetime leak-proof warranty on our roof penetrations.
Is the lifetime leak-proof warranty really lifetime, or is there fine print?
It's genuinely for the life of the roof, with one clear scope: it covers leaks caused by our roof penetrations (the holes we drill for mounting hardware and the flashing we install around them). Year 5, year 15, year 25 — same coverage.
It does not cover leaks from unrelated roof damage like hail, tree strikes, ice dams, or shingle aging away from our mounts. If a leak happens and we can trace it to our work, we fix it. If it's from somewhere else, we'll still come assess it for free — but it becomes a roofing issue, not ours.
Does hail damage count as warranty coverage?
No — hail is an act of God and falls under homeowner insurance, not manufacturer or installer warranty. The good news: most home insurance policies in Alberta automatically cover rooftop solar once it's installed. Some insurers may ask you to declare it; others include it by default.
We recommend confirming solar coverage with your insurer after install. LONGi panels are built to withstand hail up to 35 mm at 97 km/h — stronger than most roofing materials — but severe hail can still cause damage in extreme events.
Compare our warranty
to anyone else's.
Ask for the warranty page from the next installer that quotes you. Compare what they cover, for how long, and what they leave out. Then call us for an honest, no-pressure assessment of your home.
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Lifetime leak-proof on roof penetrations. Up to 10-year workmanship. Red Seal Master Electrician on every install. See the work.
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