Privacy Policy
This Privacy Policy explains how Stellar Upgrades collects, uses, and protects the personal information you share with us when you visit our website or request a quote. We keep it simple: we only collect what we need to help you, and we never sell your information.
1. Who we are
Stellar Upgrades is a trade name of Right Wire Technologies Ltd., a licensed Alberta electrical contractor based in Edmonton, Alberta, Canada. You can reach us at (780) 200-5265 or info@stellarupgrades.ca.
2. Information we collect
We collect information in two ways:
- Information you give us. When you submit a quote or assessment request form, we collect the details you provide. Depending on the form, these may include your name, phone number, email address, full property address, your connection to the property, and information about your electricity use or project. We use these details to assess the property, prepare your quote and follow up on your request. If you contact us by phone or email, we collect whatever you choose to share.
- Information collected automatically. Like most websites, we use cookies and similar technologies to understand how visitors use our site — including pages viewed, device and browser type, and approximate location. This is handled through Google Analytics, Google Ads and the Meta Pixel.
- Information from Facebook and Instagram forms. If you fill in a request form inside Facebook or Instagram, Meta collects your answers and passes them to us so we can follow up.
3. How we use your information
We use the information you provide to:
- Contact you by phone, text, or email about your free quote or site assessment;
- Prepare and deliver a proposal for your home;
- Provide and improve our services and respond to your questions;
- Measure the performance of our advertising and website.
4. Cookies & advertising
We use Google Analytics to understand site traffic, and Google Ads and the Meta Pixel to measure the results of our advertising on Google, Facebook and Instagram. These tools may set cookies on your device.
When you send us a request, we tell Google and Meta that an enquiry happened so we can see which ads work. With that notice we send a random enquiry number and a scrambled (hashed) copy of your email address and phone number, which lets them match the enquiry to an ad without receiving the readable details. We do not send your name, address or the answers you gave us.
Roof lookup. If you type your home address into the roof tool on our home page, we send that address to Google Maps Platform to find the property, show its satellite image and estimate what its roof can hold. Google returns the image and the estimate; we use them only to show you the result and, if you then send us your details, to prepare your design. You can skip the roof tool and use the short form or call us instead.
You can disable cookies in your browser settings, opt out of personalized Google advertising at adssettings.google.com, and manage Facebook and Instagram ad preferences at facebook.com/adpreferences.
5. How we share information
We do not sell, rent, or trade your personal information. We share it only with trusted service providers who help us operate our business — for example, our customer relationship management (CRM) provider, SunbaseData, which stores quote requests so our team can follow up with you. These providers are only permitted to use your information to perform services for us. We may also disclose information if required by law.
Providers outside Canada. Some of our service providers, including Google, Meta, SunbaseData, Twilio (text messages), Vercel (website hosting) and the provider of our website chat assistant, may store or process your information outside Canada, mainly in the United States. There it may be accessible to courts and authorities under local law. To ask how these providers handle personal information, contact us using the details below.
6. Your consent & choices
By submitting a form on our website, you consent to be contacted by Stellar Upgrades about your request, consistent with Canada's Anti-Spam Legislation (CASL). You can withdraw this consent at any time — just ask us to stop, or reply STOP to any text message, and we will remove you from contact. You may also request access to, correction of, or deletion of the personal information we hold about you.
7. Data security & retention
We take reasonable measures to protect your information against loss, misuse, and unauthorized access. We keep your information only as long as needed to provide our services and to meet legal and business requirements, after which it is deleted or anonymized.
8. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.
9. Contact us
Questions about your privacy or this policy? Contact us at info@stellarupgrades.ca or (780) 200-5265.