Privacy Policy
This Privacy Policy explains how Stellar Upgrades collects, uses, and protects the personal information you share with us when you visit our website or request a quote. We keep it simple: we only collect what we need to help you, and we never sell your information.
1. Who we are
Stellar Upgrades is a trade name of Right Wire Technologies Ltd., a licensed Alberta electrical contractor based in Edmonton, Alberta, Canada. You can reach us at (780) 200-5265 or info@stellarupgrades.ca.
2. Information we collect
We collect information in two ways:
- Information you give us. When you submit a quote or assessment request form, we collect your first name and phone number. If you contact us by phone or email, we collect whatever you choose to share.
- Information collected automatically. Like most websites, we use cookies and similar technologies to understand how visitors use our site — including pages viewed, device and browser type, and approximate location. This is handled through Google Analytics, Google Tag Manager, and Google Ads.
3. How we use your information
We use the information you provide to:
- Contact you by phone, text, or email about your free quote or site assessment;
- Prepare and deliver a solar proposal for your home;
- Provide and improve our services and respond to your questions;
- Measure the performance of our advertising and website.
4. Cookies & advertising
We use Google Analytics and Google Tag Manager to understand site traffic, and Google Ads to measure the results of our advertising campaigns. These tools may set cookies on your device. You can disable cookies in your browser settings, and you can opt out of personalized Google advertising at adssettings.google.com.
5. How we share information
We do not sell, rent, or trade your personal information. We share it only with trusted service providers who help us operate our business — for example, our customer relationship management (CRM) provider, SunbaseData, which stores quote requests so our team can follow up with you. These providers are only permitted to use your information to perform services for us. We may also disclose information if required by law.
6. Your consent & choices
By submitting a form on our website, you consent to be contacted by Stellar Upgrades about your request, consistent with Canada's Anti-Spam Legislation (CASL). You can withdraw this consent at any time — just ask us to stop, or reply STOP to any text message, and we will remove you from contact. You may also request access to, correction of, or deletion of the personal information we hold about you.
7. Data security & retention
We take reasonable measures to protect your information against loss, misuse, and unauthorized access. We keep your information only as long as needed to provide our services and to meet legal and business requirements, after which it is deleted or anonymized.
8. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.
9. Contact us
Questions about your privacy or this policy? Contact us at info@stellarupgrades.ca or (780) 200-5265.